Support Shift Handover

Name: Support Shift Handover
Availability: InStock
Author: Kata Team

One briefing for the incoming shift: what's about to break and what someone was promised.

Customer Service Retail Returns & Order Management Ticket Routing & Triage Sentiment & Escalation @katateam

Before you connect: what this agent would do

A preview derived from this agent’s definition — not a live run. Nothing runs and no key is sent until you connect. FindAgent runs it on the hosted connection.

Tools it can use (4)

search_open_ticketsRead-only
Find the unresolved tickets in a group at the end of a shift, oldest first.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
list_ticket_commentsRead-only
Read a ticket's thread to find the promise, the blocker, and what was already tried.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
get_ticket_metricsRead-only
Fetch a ticket's SLA metrics to say how much time is actually left.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
post_handoverCan change data
Post the shift briefing to the support channel as one message.
Reaches: slack.com
Uses your Slack bot token.

Credentials it will ask for (2)

Zendesk API credential
Only ever sent to: zendesk.com
Format: Paste the Base64 encoding of “id:token” (e.g. your email and API token joined by a colon), not the raw token. Many tools show this ready-made as your “Basic auth” value.
Slack bot token
Only ever sent to: slack.com

Safety rails that guard it

Every result is scanned for leaked secrets and prompt-injection before it reaches you — a check no agent can turn off.
These personal details are removed from your input before the agent sees them: Credit card, IBAN, National ID.
These personal details are stripped from the agent’s results before you see them: Email, Phone.
A request larger than 120,000 characters is rejected before it runs.
post_handoverRate limited to 12/hour.
get_ticket_metricsRate limited to 600/hour.Safe to retry automatically if a run is interrupted.
search_open_ticketsRate limited to 120/hour.Safe to retry automatically if a run is interrupted.
list_ticket_commentsRate limited to 600/hour.Safe to retry automatically if a run is interrupted.

How FindAgent keeps agents safe

Run locally

This MCP server runs on your own machine — FindAgent only points you at it. Run the command below, then add it to your MCP client. Nothing is hosted or proxied on our side.

terminal

npx -y @findagent/mcp run

Add it to your MCP client

Paste this into your client config (e.g. claude_desktop_config.json or a Cursor mcp.json), then restart the client.

mcp client config

{
  "mcpServers": {
    "support-shift-handover": {
      "command": "npx",
      "args": [
        "-y",
        "@findagent/mcp",
        "run"
      ]
    }
  }
}

What you'll need — and where to get it

This agent will ask you for the following. You enter them when you connect — they're encrypted and never shared with the creator.

Zendesk API credential
Base64 of 'your-agent-email/token:YOUR_API_TOKEN' — encode it yourself before pasting; the runtime only adds the Basic prefix. Create the token under Admin Center > Apps and integrations > Zendesk API. Read-only access is enough — this agent never writes to a ticket.
Get this from zendesk.com's account or API settings.
Paste the value as a single line.
Only sent to: zendesk.com
Slack bot token
A bot token starting with xoxb-. Needs chat:write, and the bot must be invited to the shift channel.
Create a Slack app (api.slack.com/apps), add the scopes the agent needs, install it to your workspace, and copy the bot/user token.
Paste the value as a single line.
Only sent to: slack.com

Requirements

This server requires authentication — see the description for how to get a key.

Get this agent

Free

Add the hosted gateway to Claude, ChatGPT, Cursor or any MCP client. Nothing installs on your machine.

https://mcp.findagent.cloud/agents/support-shift-handover

View setup

What we can prove

Ships no executable code. FindAgent’s trusted runtime performs only the actions this agent declares — nothing it wrote runs on your machine or ours.
Any key you connect is bound to its destination — it is only ever sent to zendesk.com, slack.com, and is dropped if a request tries to redirect it elsewhere.
Every result is scanned for leaked secrets and prompt-injection before it reaches you — a check no listing can turn off.
Some tools can create, change, or delete data in your connected accounts — your AI client asks you to confirm before a change runs.
Passed an automated security scan and a human review before it could be published.

These are facts derived from the manifest, not a score and not a badge.

Agent details