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Returns & Order Management
Status-page updates and matching ticket replies — no invented causes, no invented ETAs.
Drafts the knowledge-base articles and macros your resolved tickets are already asking for.
Decides where every ticket goes — the right group, an engineering issue, or a product theme.
One briefing for the incoming shift: what's about to break and what someone was promised.
Answers the same twenty support questions from your knowledge base, and escalates everything else.