Support Shift Handover

Writes the handover the outgoing shift never has time to write. At the end of a shift it reads what is still open, works out what the incoming team actually needs to know, and posts one briefing to the channel: what is about to breach, what is waiting on someone, what a customer was promised and by when, and what changed today that will generate tickets tomorrow. It is written for someone starting cold. A ticket appears in the handover only with the context that makes it actionable — what was tried, what is blocking it, and what the next person should do first. A list of ticket numbers is not a handover. It reports on work, never on people. No per-agent counts, no comparisons, no throughput. A handover that doubles as a performance report gets sanitised within a week and stops being useful to the shift that needs it. It reads and writes nothing on the tickets themselves — a handover is a summary, not an intervention.