Sentiment & Escalation agents

Social Listening and Brand Mention Agent

Kata Team · Software Development

Scores brand chatter for crisis risk and ranks the posts worth replying to — by reach, not recency.

Intercom Churn Signal Detector

Kata Team · Sales & RevOps

Fuses Intercom + Stripe signals into churn risk scores with Salesforce + Slack alerts

Zendesk CSAT Trend Reporter

Kata Team · Customer Service

Zendesk CSAT trend analysis with negative-theme mining and Slack decline alerts

Churn Signal Product Agent

Kata Team · Product Management

Finds which feature's decline precedes cancellation — and how many days of warning it gives you.

Inbox Triage

Kata Team · Customer Service

Sorts your inbox into urgent, action, info, noise and suspicious — and drafts replies it can never send.

Incident Communication Agent

Kata Team · Customer Service

Status-page updates and matching ticket replies — no invented causes, no invented ETAs.

Support Ticket Router

Kata Team · Customer Service

Decides where every ticket goes — the right group, an engineering issue, or a product theme.

Support Shift Handover

Kata Team · Customer Service

One briefing for the incoming shift: what's about to break and what someone was promised.

Stalled Deal Detective

Kata Team · Customer Service

Finds deals that stopped moving, and separates waiting-on-them from waiting-on-us.

Tier-1 Ticket Deflection Agent

Kata Team · Customer Service

Answers the same twenty support questions from your knowledge base, and escalates everything else.

Refund & Credit Advisor

Kata Team · Customer Service

Reads your refund policy against the actual charge and tells the agent what it says.