Zendesk CSAT Trend Reporter is a customer-success intelligence agent. It pulls CSAT satisfaction ratings from Zendesk (last 30 days by default), buckets them by week, computes a moving average, groups negative comments into actionable themes (slow response, unresolved issues, poor communication, etc.), ranks support agents by score, and conditionally fires a Slack alert when overall CSAT drops below a configurable threshold. Every analysis step is deterministic; the LLM is used only for narrative synthesis, with a template fallback when no key is set. Built for customer-success and support-ops leaders who want early warning on quality decline instead of manually pulling Zendesk reports.
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Zendesk CSAT Trend Reporter
Free
Zendesk CSAT trend analysis with negative-theme mining and Slack decline alerts
zendeskcsat
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Add your credentials
Zendesk API Token· optional
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Slack Bot Token· optional
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Encrypted · only sent to *.zendesk.com
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Run the full CSAT trend analysis and alert Slack if it's…
FindAgent · Zendesk CSAT Trend Reporter
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FindAgent
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Example prompts
Run the full CSAT trend analysis and alert Slack if it's declining
Show me the agent leaderboard by CSAT score
What are the top negative feedback themes this month?
Before you connect
The credentials this agent will ask you for — the full setup is on the Setup tab.
Needs 2 optional credentials to connect. See setup