Support Content Generator

Name: Support Content Generator
Availability: InStock
Author: Kata Team

Drafts the knowledge-base articles and macros your resolved tickets are already asking for.

Customer Service Retail Conversational Support (Chatbots)Returns & Order Management Knowledge Base Automation @katateam

Before you connect: what this agent would do

A preview derived from this agent’s definition — not a live run. Nothing runs and no key is sent until you connect. FindAgent runs it on the hosted connection.

Tools it can use (6)

search_solved_ticketsRead-only
Search resolved tickets for a recurring question and the answers agents gave.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
list_ticket_commentsRead-only
Read the full thread of a resolved ticket to see the answer that actually worked.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
search_help_centerRead-only
Check whether an article already covers the question before drafting a new one.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
list_macrosRead-only
List existing macros so a near-duplicate is not created.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
create_draft_articleCan change data
Create an unpublished Help Center article for a human to review and publish.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
create_macroCan change data
Create an inactive macro for a human to review and activate.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.

Credentials it will ask for (1)

Zendesk API credential
Only ever sent to: zendesk.com
Format: Paste the Base64 encoding of “id:token” (e.g. your email and API token joined by a colon), not the raw token. Many tools show this ready-made as your “Basic auth” value.

Safety rails that guard it

Every result is scanned for leaked secrets and prompt-injection before it reaches you — a check no agent can turn off.
These personal details are removed from your input before the agent sees them: Credit card, IBAN, National ID, Email, Phone.
These personal details are stripped from the agent’s results before you see them: Email, Phone.
A request larger than 120,000 characters is rejected before it runs.
list_macrosRate limited to 60/hour.Safe to retry automatically if a run is interrupted.
create_macroSensitive — it is flagged and needs an explicit confirmation before it runs.Rate limited to 20/hour.Runs only after list_macros has run first.
search_help_centerRate limited to 200/hour.Safe to retry automatically if a run is interrupted.
create_draft_articleSensitive — it is flagged and needs an explicit confirmation before it runs.Rate limited to 20/hour.Runs only after search_help_center has run first.
list_ticket_commentsRate limited to 300/hour.Safe to retry automatically if a run is interrupted.
search_solved_ticketsRate limited to 200/hour.Safe to retry automatically if a run is interrupted.

How FindAgent keeps agents safe

Run locally

This MCP server runs on your own machine — FindAgent only points you at it. Run the command below, then add it to your MCP client. Nothing is hosted or proxied on our side.

terminal

npx -y @findagent/mcp run

Add it to your MCP client

Paste this into your client config (e.g. claude_desktop_config.json or a Cursor mcp.json), then restart the client.

mcp client config

{
  "mcpServers": {
    "support-content-generator": {
      "command": "npx",
      "args": [
        "-y",
        "@findagent/mcp",
        "run"
      ]
    }
  }
}

What you'll need — and where to get it

This agent will ask you for the following. You enter them when you connect — they're encrypted and never shared with the creator.

Zendesk API credential
Base64 of 'your-agent-email/token:YOUR_API_TOKEN' — encode it yourself before pasting; the runtime only adds the Basic prefix. Create the token under Admin Center > Apps and integrations > Zendesk API. Needs ticket read, Help Center article create, and macro create. It does not need publish rights.
Get this from zendesk.com's account or API settings.
Paste the value as a single line.
Only sent to: zendesk.com

Requirements

This server requires authentication — see the description for how to get a key.

Get this agent

Free

Add the hosted gateway to Claude, ChatGPT, Cursor or any MCP client. Nothing installs on your machine.

https://mcp.findagent.cloud/agents/support-content-generator

View setup

What we can prove

Ships no executable code. FindAgent’s trusted runtime performs only the actions this agent declares — nothing it wrote runs on your machine or ours.
Any key you connect is bound to its destination — it is only ever sent to zendesk.com, and is dropped if a request tries to redirect it elsewhere.
Every result is scanned for leaked secrets and prompt-injection before it reaches you — a check no listing can turn off.
Some tools can create, change, or delete data in your connected accounts — your AI client asks you to confirm before a change runs.
Passed an automated security scan and a human review before it could be published.

These are facts derived from the manifest, not a score and not a badge.

Agent details