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Conversational Support (Chatbots)
Status-page updates and matching ticket replies — no invented causes, no invented ETAs.
Drafts the knowledge-base articles and macros your resolved tickets are already asking for.
Writes the CRM note after a call — what was agreed, what wasn't, and where each came from.
Decides where every ticket goes — the right group, an engineering issue, or a product theme.
Answers the same twenty support questions from your knowledge base, and escalates everything else.
Scores inbound leads against your ICP, shows the arithmetic, and never disqualifies anyone.